Level 2 Award in Customer Service - Lokman Training

Course description
Course nameAward in Customer Service
Training providerLokman Training
Level

Level 2

AccreditedYes
Course duration

1 Day with additional independent learning.

Who the course is for

(eligibility and personal characteristics)

This course is for anyone aged 19 or over working or looking to work with the general public in a front facing role in retail, hospitality, catering etc

What you will study

(key modules or content)

Topics covered include: 

  • The principles of customer service 

  • How needs and expectations are formed 

  • Interpersonal skills 

  • Appropriate behaviour 

  • Responding to problems and complaints 

Entry requirementsNone

Requirements of the course

(for example personal protective equipment, tools, and materials)

None
Progression and careers

You could progress to a:

  • Level 2 Award in Customer Service
  • Level 2 Certificate in Customer Service
  • Level 2 Diploma in Customer Service
  • Customer Service Practitioner Apprenticeship
For more information please contact:
NameSam Bainbridge
Emailengagement@lokmantraining.com  
Telephone03330 413 055